Travel Update (as of September 28, 2020)
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Globus is voluntarily and temporarily pausing operations for international departures through December 31, 2020 for guests from the United States and domestic departures through October 31 2020. Domestic operations of select tours from the U.S. market will resume in November, 2020.
Our guest services team is in contact with guests affected by the suspension of the November international departures in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (2020 International Departures through December 31 and Domestic Departures through October 31)
With the temporary suspension of operations, Globus is offering the option to move travel dates for international departures November 15 through December 31, 2020 as follows:
- Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
- Guests can opt out of the Peace of Mind Plan via our cancelled vacation policy if we are notified by October 19, 2020*. After that date, the Peace of Mind Travel Plan is the only option.
For cancellations of 2020 domestic departures beyond October 31, 2020, we are continuing our policy waiving cancellation penalties** until 30 days prior to departure. And for added flexibility for future travel plans, we’re also offering a 2021 Peace of Mind Travel Plan, allowing free movement to any other date, departure or brand up until your final payment date. Click here
For cancellations of departures beyond October 31, 2020, we are continuing our policy waiving cancellation penalties** until 30 days prior to departure.
We understand this is a unique time in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course, we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
*Peace of Mind Travel Plan offer valid for international departures through December 31, 2020 and domestic departures through October 31, 2020 until further notice. Offer also applies to all Globus family of brands vacations which include Holland America Line cruises or VIA Rail packages through December 31, 2020 and Celestyal cruises through March 6, 2021. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel.
Cancellation refund for 2020 tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To opt out of the Peace of Mind Travel Plan and receive a refund for international departures November 15 through December 31, 2020 must be advised by October 19, 2020.
**Cancellation penalties refer to applicable cancellation fees within final payment. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of anything that includes specific payment conditions, such as some non-Avalon Waterways operated cruises, select rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.