WHAT YOU NEED TO KNOW BEFORE YOU GO
WHAT EXACTLY IS INCLUDED IN MY VACATION?
The true value of your vacation is in the accurate detailed vacation description on the website and in the brochures, which is unusually specific about accommodation, touring in deluxe motorcoaches, sightseeing, and included meals. The agenda for each day is spelled out with what is included in the price. Sightseeing with Local Guides is clearly listed. Inside visits are shown as UPPERCASE in the tour description, including admission charges, where applicable.
ARE PRICES PUBLISHED IN THE BROCHURE / ON THE WEBSITE GUARANTEED?
All vacation prices are per person and based on rates (reflecting foreign exchange rates) known at the time of publication and expected to be in effect at the time of departure. They do not include airfare, except where noted. Prices are subject to increase without notice but are subject to the guarantees set in the terms and conditions.
WHY IS IT IMPORTANT THAT I GIVE MY PASSPORT NAME, GENDER & DATE OF BIRTH WHEN BOOKING AIR?
Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc., match your first and last name exactly as it reads on your passport. Any changes to your air booking, which include spelling, could be subject to a change fee, penalties, or cancellation. We do not allow a change in names of passengers at any time after the booking is made.
WHY AM I ASKED TO PROVIDE MY AIRLINE TICKET NUMBER FOR FLIGHTS THAT WERE BOOKED INDEPENDENTLY OF GLOBUS?
The Globus family of brands utilizes bulk contracts for our air services, which includes intra-vacation air offered on many of our vacations. Depending on the destination, our contracts require us to provide the international ticket number in order to issue the intra-vacation air tickets. If this information is not obtained, either the intra-vacation air or the entire vacation will be cancelled.
DOES GLOBUS PROVIDE VISA ASSISTANCE?
All travelers are required to check the current visa and entry/exit requirements with the local consulates before their travel and the responsibility for obtaining visas rests with the travelers. Please ensure all your documents are in order when applying for the visas as per the checklist provided by the consulates. Due to the constant changes in the consulates' document requirements, Globus is unable to offer visa assistance nor does it take any responsibility for obtaining or notifying travelers about visas required for any vacation. Full cancellation as applicable is payable for guaranteed tours if visa is denied by consulates. We recommend that you apply for visas well in advance and get them in order before guaranteeing. Please consider TRIP PROTECTION to help protect yourself against cancellation penalties arising out of visa rejection or delay (subject to conditions; please see website for details). Please note that certain tours may need more than one visa-such as Schengen visas and UK visas or US and Canada visas. Click here for more information on visas.
WHEN WILL I RECEIVE MY TRAVEL DOCUMENTS?
Travel documents, including any eTicket receipts, itineraries, and other information, are sent approximately two to three weeks prior to departure, provided full payment has been received. A service charge per reservation may be added for documents requested in advance.
WHAT IS THE POLICY IF I HAVE TO CANCEL? HOW CAN I PROTECT AGAINST CANCELLATION?
The cancellation policy differs based on the tour and the time of cancellation. Guidelines of our cancellation policy are available in the Terms & Conditions section as well as on the website and from your travel agent. You can protect yourself against Globus' cancellation charges by purchasing a Trip Protection plan from us, in case you are cancelling due to a covered reason. We regret the inability to waive cancellation charges that are not covered with Trip Protection due to our commitment to suppliers.
DOES GLOBUS OFFER A TRAVEL PROTECTION / INSURANCE PLAN FOR PURCHASE? IS A PLAN INCLUDED IN THE VACATION PRICE?
In certain countries and regions, Globus offers Trip Protection / Insurance that protects against trip cancellation, delay, and interruption. This is not comprehensive travel protection and only provides coverage on Globus trips, in case you have to cancel or leave early due to covered reasons. It is optional for you to purchase and is not included in the standard vacation price. It cannot be added after the tour is guaranteed. To know more, click here.
ARE ARRIVAL & DEPARTURE TRANSFERS ARRANGED FOR ALL VACATIONS?
Airport transfers may be purchased on all land-only reservations provided the arrival and departure timings are within the scheduled airport transfer times as specified for the particular vacation. The timings can be checked by your travel agent. Transfers are not available for non-brochure dates but can be arranged if purchased with pre/post nights. Transfers cannot be provided if joining late or leaving early. Flight information is MANDATORY for booking the transfers. Transfers will be provided only if confirmed by the Globus family of brands.
WHAT IS THE DIFFERENCE BETWEEN A TWIN-BEDDED ROOM & A DOUBLE-BEDDED ROOM?
A double room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size; this is what we usually reserve for our travelers.
WHAT SIZE IS A TRIPLE ROOM?
A triple room is the same size as a twin or double room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed may be requested but also cannot be guaranteed. Triple rooms are not available on some of our tours and river cruises.
HOW FAST-PACED IS MY VACATION GOING TO BE?
The Globus family of brands offers over 430 vacations, and while some are very leisurely paced, others are more of a medium pace. Typically, Panorama vacations covering more countries/cities in a short duration make a vacation quick paced; Regional Discoveries are medium to leisurely paced. Every vacation has a pace meter indicating its pace in the brochure.
HOW LONG WILL WE BE ON THE ROAD EACH DAY? HOW OFTEN DOES THE MOTORCOACH STOP EN ROUTE?
Driving time varies for each vacation. It depends on the itinerary, and the driving distance is mentioned in the travel documents. You can also request this information in advance. When driving between cities, the motorcoach stops after every 1.5 to 2 hours at places where you can pick up a snack/meal and use restrooms. Most vacations do not include drives from one city to another every day.
HOW EARLY WILL I HAVE TO WAKE UP ON THE VACATIONS?
The wake-up call differs based on the type of vacation, the season when you are traveling, the city that you are in, and even the weather. Wakeup times are not the same each day, and the Tour Director or Cruise Director will advise you of these once the tour begins. Early starts offer the advantage of reaching sightseeing spots before the rush, leaving you free the rest of the day to enjoy the destination and to do as you please.
WHAT MEALS ARE INCLUDED IN MY VACATION? CAN I REQUEST INDIAN / VEGETARIAN / SPECIAL CUISINE WHILE ON TOUR?
The exact number of meals included on your tour is clearly specified on the itinerary and is different for each vacation. Breakfast is included daily on all vacations. Our vacations strive to introduce you to authentic flavors, so you can enjoy the destination in a deeper way. Therefore, included meals are usually local or continental and are never Indian or other specialty Asian cuisine. Please request vegetarian meals at the time of booking, and also with the Tour Director when on tour; this can usually be accommodated when requested in advance, but cannot be guaranteed. In certain countries and regions, such as North America's national parks and South America's Amazon, it may be difficult to find Indian or vegetarian meals. When meals are not included, you may choose an Indian restaurant in the city you are touring.
You can learn about the Activities & Excursions available on your Globus vacation by visiting GlobusJourneys.com/MyGlobus. A complete listing will also be available in your travel documents. These are available to purchase in advance online from 90 to 11 days prior to departure; some may be available to purchase from your Tour Director while on vacation. If the pre-booked optional excursion does not operate due to some reason, the money will be refunded the same way the payment was received.
For Avalon cruises, you may purchase your excursions online at AvalonWaterways.com/MyAvalon from 90 to 11 days prior to departure
For Monograms vacations, you may purchase your excursions online at Monograms.com/MyMonograms from date of deposit until 11 days prior to departure.
Ask your travel agent for more information.
NOTE: Activities & Excursions are subject to change and may not be available as described; please visit our website for up-to-date information including Terms & Conditions and details regarding payment.
WHAT SIZE CAN MY SUITCASE BE?
Due to limited motorcoach capacity, your bag should have dimensions not exceeding 30"x21"x11" or weight exceeding 22 kgs. Carry-on luggage should not exceed the dimensions of 12"x11"x6." We regret that we are unable to accept a second suitcase or any luggage exceeding these limits. Please note that air carriers, cruise lines, and other forms of transportation may have other restrictions and requirements including weight, and we recommend that you contact the suppliers directly for additional information. Some airlines also charge for checked-in baggage. Globus is not responsible for any additional fees imposed by airlines on baggage. For Africa vacations, due to limited capacity of the vehicles, the baggage restrictions differ. Please contact your travel agent for more information.
HOW IS SEATING DETERMINED ON THE MOTORCOACH OR SAFARI VEHICLES?
We offer daily rotation of seating, which gives everyone a variety of views. The rotation is mandatory and is adhered to by everyone, without exception. This does not apply to open-air safari vehicles in southern Africa.
WHY SHOULD I CHOOSE GLOBUS?
Globus vacations are designed to offer you flexibility, choice, and a pace that best fits the way you want to travel. Globus offers MORE included features, MORE quality hotels, and MORE experience, with more than 88 years of taking travelers on unforgettable journeys. You'll get insider attractions that you'll merely see from the outside with other travel companies. In addition, Globus offers MORE value, with an average price less per day than our nearest competitor. The safety of our travelers and the richness of our vacations is a priority and it is what has made Globus the worldwide leader in travel and a name you can trust.
HOW ARE MONOGRAMS VACATIONS DIFFERENT FROM GLOBUS?
Monograms are non-escorted, independent vacations. While you purchase hotel, sightseeing, breakfast, air, and transfers as a package, you will not be traveling with a group of people. You will have access to a Local Host rather than a Tour Director. Local Hosts are available to help you make the most of your vacation. They can give you information on how to navigate local transportation, where to dine to experience local cuisine, or insider tips on what to do, but they will not be accompanying you as you explore on your own. You do have the opportunity to purchase additional activities and excursions online or from your Local Host.
IT'S IN YOUR INTEREST TO BOOK EARLY.
Book your vacation as soon as possible to ensure you find space on the vacation of your choice. Many Globus vacations sell out months before departure.
IT IS LIKELY THAT YOU MAY HAVE MORE QUESTIONS THAN THE ONES WE HAVE LISTED ABOVE. PLEASE FEEL FREE TO CONTACT US AT 1.800.425.3575. (INDIA) OR ASK YOUR TRAVEL AGENT.
Prior to your journey, it's important that you read your travel documents and the brochure thoroughly, so you know exactly what to expect on your vacation, so you know what you are paying for, and so that you can look forward to it with a big smile. We urge you to also familiarize yourself with the following expected travel etiquette:
WHY IT'S IMPORTANT TO FOLLOW ETIQUETTE
Every citizen is their home country's ambassador, especially when traveling overseas! Our vacations are of international standards and quality, and include travel companions from around the world. Showing
respect for cultural differences often gains you respect in return. Being friendly and a part of the group makes it more enjoyable for everyone.
It is imperative that you maintain punctuality at all times—for departure times, optional tours, and meeting times—so that you do not get left behind and so that all participants can enjoy the tour. It would be unfair if your travel companions have to lose time waiting for you when they could be enjoying the destination. Moreover, your itinerary has been planned to maximize the touring experience, and on-time operation is necessary to ensure the planned itinerary can be followed. We are not liable for any losses you may incur because of poor timekeeping on your part. We urge you to read our Terms & Conditions to familiarize yourself with our liability in such situations.
YOUR TRAVEL COMPANIONS
Our vacations are very popular worldwide, and the demographic profile of our travelers is varied. Passengers are usually of varied ages and professional backgrounds, and will include many nationalities, including American, British, Canadian, Australian, New Zealand, Japanese, Thai, Indian, and many others, providing a wonderful opportunity to make friends from around the world. Introduce yourself and try to mix with your fellow travelers. It will be more fun for you than being on your own.
ON—TOUR BEHAVIOR & HYGIENE
Showing respect and courtesy to fellow travelers during the journey will likely earn you the same in return and will result in a positive experience for everyone. Speaking to others or on a mobile phone when the Tour Director is giving commentary disturbs others on the motorcoach. Ensure also to be clean and well groomed while on tour. It will make the tour a pleasant experience and you will look great in your vacation pictures!
TRAVELING WITH CHILDREN
Travelling allows children to learn about various places and cultures and respect them. If you are a parent traveling with children, it is your responsibility to take care of them and tend to their safety. Most of your travel companions will have a real interest in learning about the cultures of countries they are touring and want to enjoy uninterrupted commentary from the Tour Director.
YOUR TOURING MOTORCOACH
Eating and smoking on our motorcoaches is strictly prohibited, so you can enjoy your scenic drives in a clean, hygienic, and state-of-the-art environment.
For your own comfort, please travel light (baggage dimensions and weight limitations are given in your travel documents). On the motorcoach, carry only essential items in a small backpack to ensure it fits in the luggage rack or under the seat in front of you, rather than on your or your neighbor's lap! Trolley bags that are used as carry-on luggage on airlines are too large for motorcoaches and are strictly prohibited on the motorcoach.
YOUR TOUR DIRECTOR & DRIVER
Every Globus vacation is special because of the experienced, knowledgeable, and motivated Tour Directors who escort each tour. These friendly professionals are highly respected, are trained in dealing with people from different cultures and backgrounds, and work hard to provide you with an enjoyable and hassle-free vacation. They will tell you delightful stories, give local insights, and work behind the scenes so that operational details are taken care of for the next day of the journey. Many hold professional degrees and are highly qualified. They justifiably expect to be treated and respected as professionals.
Your drivers ensure that you have a comfortable and safe journey as you discover new places on your vacation. They navigate through heavy traffic and ensure your motorcoach is neat and tidy for your next day of travel. They, too, expect to be treated with courtesy.
TOUR DIRECTOR & DRIVER GRATUITIES
At the end of each tour, our travelers take the opportunity to thank the Tour Directors and drivers for their services by paying them a gratuity. You have the option of adding this at the time of booking, so you donâ€™t have to budget for this at the end of the tour. The exact amount of prepaid gratuity is indicated in the price box for your chosen vacation. Travellers who prepay their gratuities receive a gratuity voucher with their travel documents—all they need to do is give this to the Tour Director and the driver at the end of the tour. Tips collected at the time of booking are fully refundable if you need to cancel your vacation for any reason. Tips for Local Guides are not included in this charge. The option of adding tips is available only for the main tour and excludes extensions. You may pay these directly on your vacation.
If you have an issue or concern, please approach your Tour Director immediately. It is not recommended that you wait for the situation to escalate or until the end of the tour to bring it up, not bring it up at all, or just discuss it with other passengers. The only person who can help resolve any situation that arises is your Tour Director. At the same time, be reasonable and understand that s/he is managing a large group. Everyone wants a wonderful travel experience—including your Tour Director!
IN ROME, DO AS ROMANS DO
People everywhere love to welcome visitors to their part of the world. They appreciate those who take an interest in their culture, so having an open mind will help you take away some great experiences. The best way to embrace the local culture is to do what the locals do—and on our vacations, you will have ample opportunity to do so!
IT ALL DEPENDS ON YOU
We live in a wonderfully diverse world. One of the greatest benefits of travel is the opportunity to return with different experiences and new points of view. Consideration for others goes a long way toward making your own vacation experience an unforgettable one!